How to contact us

If you have anything that you want to tell us, or ask, please get in touch. Within this website there are a number of FAQs that might answer your question straight away.

FAQs can be found in My Account, under the Customer Care tab. By using the FAQs, you will help our Customer Care team to identify your problem quickly and find an answer for you.

Our Customer Care team is open from 8am to 6pm, from Monday to Friday.
If you can’t find an answer to your question then you can email us directly: We aim to respond to you within 72 hours.
If you’d prefer to write, then send your letter to:
Greenredeem Customer Care, 2 Melford Court, The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ.
Alternatively you can call us on 0344 409 9490. Please note that calls are charged at 5p per minute plus network extras from a BT Landline. Calls from other networks and mobiles may vary and may cost more.
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