Company Number 06864993
Greenredeem rewards people for taking everyday green actions. Through understanding and collaboration our vision is to inspire communities to create a better future.
For the purpose of the General Data Protection Regulations 2018, the data controller is Greenredeem, Thames House, Oxford Road, Benson, Oxon OX10 6LX.
1. What information does Greenredeem collect?
A. Information you provide:
In order for you to participate in the Greenredeem Rewards Programme (which includes our home recycling programmes, water efficiency programmes and digital programmes) you first must become a Greenredeem Member and agree to the Greenredeem Membership Agreement. Through this registration process you provide us with:
(i) Personally identifiable information ("PII") such as, but not limited to your name, street address, phone number, or e-mail address, which we use to enrol you in our programme and communicate with you.
(ii) Information about you and your household (such as your age, education, household composition), which we use to verify your eligibility for our programme as well as to provide a more personalised experience
(iii) Online Profile Information. Online profiles are created for Members who use the Site to participate in the Greenredeem Rewards Programme. By creating an online profile on our Site, we also allow Members to submit on a voluntary basis certain personal information about themselves they wish to share through their online Greenredeem profile (such as hobbies and interests, pictures, text descriptions, friends, and other profile information similar to other social networking communities.) Your online profile can be updated through our preferences centre on our Site, various mobile applications, and our Customer Care department.
(iv) Financial information. Greenredeem do not request, nor hold any financial information whatsoever regarding its members.
B. Information provided about you from other sources:
Your participation in some of Greenredeem's programmes, such as the Home Recycling Programme or Water Efficiency Programme, may lead to us to receiving certain additional information about you through third parties.
This information may originate from:
Your waste or recycling collection service provider, in the form of the weight of waste or recycling that you put out for kerbside collection. This information is collected by, and provided to us by your waste or recycling service provider.
The amount of water used in your household on a weekly basis, from the meter provided by your water company. Where you are participating in a meter based water scheme, your water company will also provide historical water usage information to Greenredeem to allow for comparison of water usage trends and the calculation of points awards, as per the scheme rules.
Partner websites you access through our Site or retailers where you can earn or redeem Greenredeem Reward Points
Social media and social networking sites like Facebook or Twitter that you have opted to link to your Greenredeem online account through the Site.
C. Information we collect about you:
When you visit our Site, we monitor information using Google Analytics to assist us administering the Site and analysing Site usage. Google Analyics will only track site visit information when using a Google browser. If you choose to view the site through any other browser, your visit cannot be tracked by Google Analystics.
This information includes:
Your Internet Protocol (IP) address
Cookies (which are pieces of information that the computer hosting our Site communicates to your browser when you access the Site which in turn helps to provide additional functionality to the Site, such as allowing you to access the Site without needing to reconfigure your user preferences each time you return to the Site)
The country from which you access the Site
Web pages from which you link to our Site or go to from our Site, or
The web pages within our Site you view when visiting our Site
Additionally, when you access our Site by using a mobile device, we may collect information about your location in order to enable certain features of our mobile applications.
To help improve our site, we may record anonymous recordings of mouse movements, clicks, and scrolls. All keystroke data is transmitted to our servers as asterisks to uphold your privacy.
D. Customer Service:
We will collect information when you interact with our Customer Care department in order to appropriately track, research and respond to member enquiries. The information recorded will either be given by the member freely, or gathered from responses made to the customer care team in line with responding to the member enquiry, and only used for that purpose. All calls to Greenredeem’s customer care team are recorded for monitoring & training purposes.
Why does Greenredeem collect information about you and how do we use it?
Greenredeem uses the information described above to provide you with a personalised member experience and, as necessary, to administer our business through the Greenredeem Rewards Programme. For example, we collect various types of information that allow us to:
Reward members in our Rewards Programme for certain activities including recycling and being more water efficient and other environmentally conscious activities (e.g. we may use household recycling data and PII to determine how many Greenredeem Reward Points you have earned, to alert you when you earn Reward Points and to fulfil reward requests);
Provide a more personalised online experience by using the images and screen names that you upload to the Site or select to identify you, both to yourself and to other participants (e.g. this may include us publicly displaying on our Site your photo and user name in connection with your profile and activities in the Greenredeem Reward Programme);
Authenticate your identity;
Promote partners and vendors who support our various programmes which comprise the Reward Programme;
Conduct research and perform analysis in order to measure, maintain, protect, develop, and improve services to members (e.g. aggregate recycling and redemption data and other member actions from Greenredeem participants);
With permission contact members to create public relations case studies or marketing materials based on members individual earning and redeeming patterns.
Administer, contests, promotions, or surveys; and
Communicate with you about:
Prize Draw Reminder
To receive emails regarding Greenredeem's monthly prize draw
To receive emails regarding ways to donate your Greenredeem points
Earning and Spending Points
To receive emails regarding ways to earn & spend your Greenredeem points
Self Report Reminder
An email reminder to let us know that you have recycled
To receive information on events & community projects in your local area
Monthly Updates / Newsletter
An To receive latest hints & tips from our greener living blog
Special Events & News
An To receive national announcements, events or to take part in our membership satisfaction surveys.
To receive updates relating to your account such as how much your recycle, or how much water you save
Preferences for all email types are manageable by the member through their account area.
3. Who does Greenredeem share your information with and why?
Greenredeem is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your PII with certain third parties with or without further notice to you, as set forth below:
With your Consent: We may share or disclose your PII or programme activity with third parties with your express consent. Should an event arise which we deem appropriate to obtain your express consent, we will contact you directly using the contact information we have on file for you. It is important that you maintain all your information with us current and accurate.
Law and Harm: We may disclose your PII if we are required to comply with a law, regulation or legal request; to protect the safety of any of our Site users, any person or the general public; to address fraud, security or technical issues; or to protect Greenredeem's rights or property.
Service Providers: Greenredeem, like many businesses, sometimes hires other companies to perform certain business-related functions (e.g. mailing campaigns to customers, maintaining databases and processing payments). When we employ the services of another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function(s) and require that they in turn gain access only after agreeing to maintain this information in confidentiality and use it only for the limited purpose of providing the services contracted by Greenredeem. Greenredeem may also share information provided with other companies within the Grundon Waste Management group.
Advertisers: We may provide aggregate anonymous information concerning member usage of our Site to third parties, such as in the case of advertisers, for purposes we deem, in our sole discretion, to be appropriate regarding our Rewards Programme. This information would include, but is not limited to, anonymised web metrics showing aggregate number of visits, aggregate number of page views, aggregate time on site and aggregate number of advertising impressions
Recycling Programmes/ Water efficiency programmes/Non-Personal Aggregate Data: In order to participate in any of our Recycling and Waste Minimisation Programmes, Greenredeem will record household recycling habits, redemption habits, and other information about you associated with our Programmes. For example, we may record the frequency with which you recycle and the weight or volume of the materials you recycle. We may disclose individual level data corresponding to your address and location to local authorities or collection providers in order to service your account; otherwise, only aggregate information is shared with the local authority.
In order to participate in any of our Water efficiency Programmes, Greenredeem will record household water usage, redemption habits, and other information about you associated with our Programmes, and analyse this to better understand consumer behaviour. For example, Greenredeem may compare the total water usage in your household to the number of people living there, to work out per capita consumption. By analyzing per capita consumption across a number of households we will be able to send you hints & tips on water saving that are relevant to the number of people living in your household, should they be required.
4. How can you change your privacy preferences or account information?
If, at any point during your membership with Greenredeem, you decide that you do not wish to receive specific programme notices or messages, you can update your account profile and communication preferences at any time through the Site or by contacting Greenredeem's Customer Care department as indicated below under "Contact Us".
We encourage you to keep your information with us current and up to date. You can make corrections, updates or deletions to your account information by accessing your online profile and visiting the "My Account" Section of the Site.
5. What information is collected through integration with third party services?
Social Networking Sites: One of the special features of this Site and the Greenredeem Rewards Programmes is that we enable you to log in to your online profile with us via various online third party services, such as social media and social networking services like Facebook and Twitter. By directly integrating our services with other online third party services, we make your online experience richer and more personalised. To take advantage of this feature we will ask you to log in to the relevant social networking service. When you add any social networking service to your Greenredeem online profile or log into this Site through your other social networking account(s), Greenredeem will collect relevant information necessary to enable this Site to access and collect your data contained within that particular social networking service (e.g. such as your Facebook profile information). Please remember however that the manner in which such third party social network provider uses, stores and discloses your information is governed solely by that provider's policies, and Greenredeem will have no liability or responsibility for the privacy practices or other actions of any third party site or provider that you may enable and link to your online experience with Greenredeem.
Greenredeem Rewards Programme Sponsors: A key component of the Rewards Programme is the member being able to earn and redeem Reward Points with featured sponsors. These featured sponsors are linked to our Rewards Programme both outside and through our Site and integrated into member accounts to allow for maximum member ease in both earning and redeeming Rewards Points. This integration of featured sponsors does include Greenredeem making available certain aggregated member information which is anonymous as to any specific member. This allows Greenredeem to continue to incentivize members to engage in its Rewards Programme while also maintaining individual member PII confidentiality.
6. Third party links and websites:
7. Are there any other issues to consider?
Greenredeem takes all reasonable and appropriate steps to protect all information received from our members and provided via our Site and programmes from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from this Site may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any information to Greenredeem via the Internet. You are also responsible for maintaining the secrecy of your unique password and account information and for controlling access to your e-mail communications at all times.
8. Member access to information
Members may at any time request a copy of all the information held regarding their relationship with Greenredeem as an account holder. Requests will be fulfilled within 1 calendar month and are free of charge.
9. Retention of data following cessation of membership to Greenredeem.
When a member opts to close their account, all transactional data relating to that account will be stored, but anonymized in such a way that it can no longer be attributed to the member that generated the aforementioned transactions. This transactional information will then be stored at an anonymized state for 3 years upon which the future storage of deleted member data will be reviewed.
11. Contact us
To the attention of the Legal Department
By E-mail: privacy@Greenredeem.co.uk
This policy was last updated on November 22nd 2019.