Frequently Asked Questions

Yes. Greenredeem is fully compliant with UK GDPR, and we operate within clear data protection protocols. We do not share user data with third parties, and our systems are designed to respect user consent, opt-outs and privacy at every stage. 

Absolutely. We provide templated DPIA support documents, technical detail on data flows, hosting and security measures, and can assist your Data Protection Officer in responding to internal queries. 

All personal data is securely stored in the UK or EEA in line with GDPR requirements. Our hosting environments are ISO 27001 certified, and regular backups and controls are in place to ensure data integrity and security. 

We conduct regular penetration testing, vulnerability scans and follow strict internal access controls. Our platform is protected by secure encryption protocols and hosted on infrastructure compliant with NHS and local authority standards. 

As standard: name, email address, postcode (for regional reporting), and voluntary participation data. Organisations may request additional custom fields, but all data collection is transparent and subject to user consent.
Yes. Our platform is designed to be simple to implement with minimal input required from internal teams. We offer onboarding support, campaign planning, and content delivery as standard, so you don’t need a dedicated sustainability or comms team to get results.
We provide dashboards for both users and administrators, showing carbon savings, participation trends, engagement metrics, and more. Our reports help organisations evidence ESG progress and demonstrate impact to stakeholders or regulators.
Yes. Our platform supports a range of integration options, including Single Sign-On (SSO) with Microsoft and Google accounts. We also support Multi-Factor Authentication (MFA) where required.

That said, in engagement-led environments, particularly within the NHS and public sector, we’ve seen that mandatory MFA can create barriers for some users and reduce participation. We work with each organisation to find the right balance between user experience and security, tailoring access options to suit your needs.
We can move as quickly or steadily as you need. Some organisations are ready to go live within a few days, while others prefer a more phased rollout. Typically, onboarding takes 2–4 weeks, but we’ll work to your timeline. Our team provides a clear launch plan, tailored communications, and ongoing support to ensure a smooth start, whatever your pace.
Yes. Many of our clients begin with a small scale trial or pilot. We can help you build a business case, explore shared funding models, or plan a phased rollout to suit your budget.

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